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On-the-job training.

Just as manufacturers and other producers of compact discs had to learn on-the-fly how to succesfully run a facility, so did consumers have to learn about this strange new format. This depicts a typical sales scenario in March 1983 in Amsterdam, with a salesperson showing a potential customer how to use a demonstration CD in one of the then brand-new Philips home system players. Image by Marcel Antonisse / Anefo, CC0, via Wikimedia Commons.

How do you learn to make a product that no one has ever made before? We hear about the combination of training and trial-and-error that allowed people succeed in a brand new industry:

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